You enjoy structured working, quickly identifying patterns, and actively contributing to process improvements? Then this Working Student (m/f/n) role in Content and Customer Success is the perfect fit for you.
Working Student (m/f/n) Content & Customer Success
Köln, Homeoffice
Part-time
Working Student
Career at Crowdfox
Your mission
- You support daily operations within the Content and Customer Success team
- You process customer and supplier requests through a ticketing system
- You pre‑classify incoming tickets and route them accordingly
- You provide feedback to suppliers on incoming requests
- You proactively identify escalations and escalate them to the relevant teams
- You independently initiate tasks and contribute to improving internal processes
- You collaborate closely with internal interfaces
Your profile
- Business Informatics, or a comparable field of study
- You have very good German language skills, both written and spoken
- You have good English language skills
- You work in a structured, reliable, and independent manner
- You have a strong digital affinity and quickly adapt to new tools and systems
- You are available to work two consecutive days per week
Why us?
- Great team with a flat hierarchy, office dogs, and regular events
- A dynamic, growing company with short decision-making processes.
- Comprehensive Onboarding as well as personal and professional integration into our teams
- Flexible working hours based on trust, with full-time and part-time options
- Remote work
- Permanent contract, attractive and performance-based compensation, company pension plan
- Modern workplace with height-adjustable desks, cloud-based work via Microsoft 365
- Kitchen & lounge for relaxation, free beverages and many nearby restaurants (meat/veggie/vegan)
About us
The Procuretech Trailblazers. With You and Crowdfox!
The e-procurement solution Crowdfox makes it easy and efficient for companies to improve their procurement processes. This drives digitalization forward and frees up valuable resources, especially in times of skilled labor shortages. As a result, companies can fokus more easily on strategic issues, whether it's ensuring supply, reducing costs and risks, or advancing sustainability.
The intelligent way to better purchaising! With Crowdfox.
The UTIN® – Unique Trade Item Number – developed by Crowdfox, forms the core of our solution and brings transparency. With over 1 billion data records, Crowdfox makes items fully comparable between all approved suppliers and marketplaces. With ChatCFX - an AI-based chatbot - Crowdfox revolutionizes indirect procurement. ChatCFX allows users to discuss their needs directly instead of browsing catalogs and suggests relevant items to facilitate quick ordering from the SRM system.
Our heart beats at Cologne.
Centrally located in Medienpark. With a strong team (25+ and maybe soon with you), modern technologies, and exciting clients from DAX companies, large enterprises, and the upper mid-market. Since 2021, we have deservedly been among the TOP 100 most innovative companies in German mid-market. To continue being so innovative, we need you!
Get insights into the world of Crowdfox and more information on our website.