Working Student (m/f/n) Content & Customer Success
Career at Crowdfox
Your mission
- You'll support the Content and Customer Success team in day-to-day operations around our eProcurement platform.
- You'll handle daily incoming requests from suppliers regarding product data and price updates, as well as customer support tickets via our ticketing system
- You'll classify and prioritize incoming tickets, follow up on open cases, and see them through to a clean resolution
- You'll communicate clearly and reliably with suppliers and customers, including on more complex queries
- You'll handle sensitive product and pricing data carefully, since accuracy and confidentiality are essential here
- You'll spot escalations early and route them to the right internal teams
- You'll contribute your own ideas and help optimize internal processes
- You'll work closely with adjacent teams
Your profile
- Business Informatics, or a comparable field of study
- You have very good German language skills, both written and spoken
- You have good English language skills
- You work in a structured, reliable, and independent manner
- You have a strong digital affinity and quickly adapt to new tools and systems
- You are available to work two consecutive days per week
Why us?
- A great team with a flat hierarchy and regular events
- A dynamic, growing company with short decision-making paths
- Remote/mobile working
- Comprehensive onboarding, with personal and professional integration into our teams
- Flexible working hours based on trust, full-time and part-time
- Attractive, performance-based compensation, company pension scheme
- Modern workplace with height-adjustable desks, cloud-based work via Microsoft 365
About us
The Procuretech Trailblazers. With You and Crowdfox!
The e-procurement solution Crowdfox makes it easy and efficient for companies to improve their procurement processes. This drives digitalization forward and frees up valuable resources, especially in times of skilled labor shortages. As a result, companies can fokus more easily on strategic issues, whether it's ensuring supply, reducing costs and risks, or advancing sustainability.
The UTIN® – Unique Trade Item Number – developed by Crowdfox, forms the core of our solution and brings transparency. With over 1 billion data records, Crowdfox makes items fully comparable between all approved suppliers and marketplaces. With ChatCFX - an AI-based chatbot - Crowdfox revolutionizes indirect procurement. ChatCFX allows users to discuss their needs directly instead of browsing catalogs and suggests relevant items to facilitate quick ordering from the SRM system.
Our heart beats at Cologne.
Get insights into the world of Crowdfox and more information on our website.